Important Information for Your Shopping Experience
Please take a moment to review our essential policies regarding privacy, terms of use, shipping, cancellations, and refunds. These guidelines are designed to ensure a smooth and secure shopping experience. Your trust and satisfaction are our top priority.
Terms & Conditions
Terms & Conditions
Last Updated: 03/11/2024
1. Introduction
Welcome to Jaat Pantry House! By accessing our website and purchasing our products, you agree to these Terms & Conditions.
2. Acceptance of Terms
By using our site, you confirm that you accept these terms. If you do not agree, please refrain from using our website.
3. Product Information
We strive to accurately describe our products, including ghee, oils, and spices. However, as our products are natural and handcrafted, slight color, texture, and aroma variations may occur. The information provided is for general reference only and should not be considered medical or health advice.
4. Order Process
To place an order, select your desired products, add them to your cart, and proceed to checkout. Orders will be processed only after successful payment.
5. Payment
We accept various payment methods, including credit cards, UPI, and digital wallets. All transactions are secure and processed with care.
6. Shipping and Delivery
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Orders are typically shipped within 5-7 working days.
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Delivery times may vary based on your location and shipping method.
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We are not responsible for delays caused by courier services or unforeseen circumstances.
7. Return & Refund Policy
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Returns are accepted only in case of damaged or defective products.
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Customers must record an unboxing video and report issues on the same day of delivery to be eligible for a return.
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If approved, returns must be sent back within 5-7 working days.
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Refunds will be processed within 10 working days after we receive the returned product.
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Due to hygiene reasons, food items cannot be returned once opened or used.
8. User Accounts
If you create an account with us, you are responsible for maintaining the confidentiality of your login details.
9. Limitation of Liability
Our products are pure and natural, but we strongly recommend consulting a doctor or nutritionist before use, especially if you have allergies, medical conditions, or dietary restrictions. Jaat Pantry House is not liable for any adverse reactions or health issues arising from the use of our products.
10. Intellectual Property
All content on our website, including text, images, and logos, is the property of Jaat Pantry House and is protected by copyright laws.
11. Dispute Resolution
In the event of any dispute or claim related to our products or services:
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We encourage customers to first reach out to us for resolution.
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If unresolved, disputes shall be settled through arbitration in Delhi, India, as per the Arbitration and Conciliation Act, 1996.
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The courts of Delhi, India, shall have exclusive jurisdiction over any legal matters.
12. Governing Law
These Terms & Conditions are governed by and interpreted by the laws of India.
13. Contact Information
For any questions regarding these terms, please contact us at info@jaatpantry.com / Jaatpantryhouse@gmail.comand whatsapp on 9560043023
Privacy Policy
Privacy Policy
Last Updated: 03/11/2024
1. Introduction
At Jaat Pantry House, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and protect your data.
2. Information Collection
We collect personal information when you:
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Place an order (name, email, shipping address, payment details).
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Contact us for support.
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Subscribe to newsletters or promotions.
3. Use of Information
We use your information to:
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Process and fulfill orders.
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Communicate order updates.
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Improve our website and services.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. You can manage cookie settings through your browser.
5. Data Sharing
We do not sell, rent, or trade your personal information. However, we may share data with:
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Trusted service providers (e.g., payment processors, shipping partners) to fulfill your orders.
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Legal authorities if required by law.
6. Data Security
We implement security measures to safeguard your personal information from unauthorized access, misuse, or disclosure.
7. User Rights
You have the right to:
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Access, modify, or delete your personal data.
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Opt out of marketing emails at any time.
For any requests, contact us at info@jaatpantry.com.
8. Policy Updates
We may update this policy periodically. Changes will be posted on this page, and significant updates may be notified via email.
9. Contact Information
For privacy-related inquiries, please reach out to us at info@jaatpantry.com.
Return Policy
Return & Refund Policy
Last Updated: 03/11/2024
1. Overview
At Jaat Pantry House, we strive to ensure customer satisfaction. If you receive a damaged, incorrect, or defective product, we accept returns under the following conditions.
2. Eligibility for Returns
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Returns are accepted only for unopened and unused items.
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For food products, returns are not accepted unless the item is damaged or incorrect upon delivery.
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If the product is received damaged or defective, a video proof (unboxing video) must be shared with us on the same day of delivery to process a return.
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Return requests must be made within 3 days of delivery.
3. Return Process
To initiate a return, please contact our customer service at info@jaatpantry.com with:
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Order details
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Reason for return
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Video proof (if applicable)
Once approved, we will provide return instructions.
4. Refunds
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Refunds will be processed to the original payment method within 10 working days after we receive and inspect the returned item.
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If the return is due to customer preference (not our fault), only the product cost will be refunded (shipping fees are non-refundable).
5. Shipping Costs
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Customers must bear return shipping costs unless the return is due to our mistake (damaged or incorrect items).
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In case of a damaged product, we may offer a replacement instead of a refund, based on availability.
6. Contact Information
For return-related queries, reach out to us at info@jaatpantry.com.
Shipping policy
Customs Policy
Last Updated: 03/11/2024
1. Customs Duties and Taxes
International customers may be subject to customs duties and taxes upon delivery. These charges are the responsibility of the customer.
2. Shipping Policies
We strive to deliver orders promptly. However, customs processing may cause delays beyond our control.
3. Contact Information
For questions regarding customs, please contact us at info@jaatpantry.com